Spencer Pelley
About Spencer Pelley
Spencer Pelley is a Director at Kinaxis, with over 20 years of experience in the Technical Support industry, including roles at Quest Software and Dell. He possesses strong leadership, technical, and communication skills, having progressed from client-side support to managing large teams of Support Engineers.
Work at Kinaxis
Spencer Pelley has been serving as Director at Kinaxis since 2019. In this role, he is responsible for overseeing various aspects of the company's operations in the Ottawa, Canada Area. His extensive background in technical support and team leadership contributes to his effectiveness in this position.
Previous Experience in Technical Support
Before joining Kinaxis, Spencer Pelley accumulated significant experience in the technical support industry. He worked at Quest Software in various roles, including Senior Support Engineer, Technical Product Specialist, and Senior Technical Support Manager from 2008 to 2019. He also served as an Enterprise Technical Support Senior Advisor at Dell from 2012 to 2016, enhancing his skills in customer support and team management.
Education and Expertise
Spencer Pelley studied Information Technology Project Management at Saint Mary's University, where he completed The Project Management Course. He also attended Eastern College School of Business, focusing on Computer and Information Sciences and Support Services. His educational background supports his over 20 years of experience in the technical support field.
Background in Technical Roles
Spencer Pelley began his career in technical roles, starting as a Desktop Support technician at Bell Aliant from 1998 to 2003. He then worked as a Technical Consultant at xwave from 2003 to 2007 and as an Assistant Systems Manager at Royal Caribbean Cruises, Ltd. from 2006 to 2008. This diverse background laid the foundation for his later leadership roles in technical support.
Skills and Leadership Abilities
Spencer Pelley possesses strong technical ingenuity and analytical thinking skills. He has demonstrated effective communication and technical writing abilities throughout his career. His proven capability to lead teams in high-stress environments highlights his commitment to customer success and proactive support.