Syed Naqvi
About Syed Naqvi
Syed Naqvi is a Service Operations Analyst at Kinaxis in Kanata, Ontario, Canada, with over six years of experience in service operations. He holds a Master of Engineering in Engineering Management and a Master of Science in Data Science, and has worked in various technical roles across multiple companies.
Work at Kinaxis
Syed Naqvi has been employed at Kinaxis as a Service Operations Analyst since 2018. His role involves managing service operations, ensuring efficient processes, and providing support to clients. Located in Kanata, Ontario, Canada, he has contributed to the company's operational success for over six years.
Previous Work Experience
Prior to his current position, Syed Naqvi worked at several organizations. He served as a Level 2 Engineer at Avast for six months in 2018 and held the position of Escalation Specialist at AVG Technologies from 2015 to 2016. He also worked at Phreesia as a Technical Associate and later as an L2 Technical Associate from 2016 to 2018. His early career included roles at Crystallite Pakistan as a Network Operations Engineer and at STAPLES Canada as a Technical Support Representative.
Education and Expertise
Syed Naqvi holds a Master of Engineering (MEng) in Engineering Management from the University of Ottawa, completed in 2014. He also achieved a Master of Science (MS) in Data Science from Simplilearn Alumni between 2018 and 2020. His undergraduate degree is a Bachelor of Science (BS) in Telecommunications Engineering from the National University of Computer and Emerging Sciences, obtained in 2011. He possesses a Cisco Certified Network Associate (CCNA) certification in Routing and Switching.
Technical Skills and Certifications
Syed Naqvi has extensive hands-on experience with various ticketing systems, including JIRA, Service-Now, and Salesforce. His technical skills are complemented by his CCNA certification. He has managed VoIP gateways with over 2000 partners, handling up to 50,000 concurrent calls during peak hours. His troubleshooting, communication, and interpersonal skills have been developed through his diverse professional experiences.
Projects and Contributions
During his tenure at AVG Technologies, Syed Naqvi successfully handled two projects within a span of 1.5 years. His work involved managing and maintaining VoIP gateways, which required significant technical expertise and project management skills. These contributions reflect his ability to operate effectively in high-demand environments.