Vikas Bawa
About Vikas Bawa
Vikas Bawa is a Premier Client Manager at Kinaxis in Ottawa, Ontario, with a strong background in customer service and operations management. He has extensive experience in consulting and has achieved various qualifications in IT and business management.
Work at Kinaxis
Vikas Bawa serves as a Premier Client Manager at Kinaxis, a role he has held since 2022. Based in Ottawa, Ontario, Canada, he is responsible for managing key client relationships and ensuring customer satisfaction. His work involves aligning customer needs with the company's operational capabilities, leveraging his extensive experience in customer service and success.
Education and Expertise
Vikas Bawa has a diverse educational background. He earned a B.Com from Panjab University between 1997 and 2000. He furthered his studies at Aptech Education, obtaining a Higher Diploma in Software Engineering from 2000 to 2001. He also completed ITIL V3 Foundation at Hitech Institute in 2012 and a Lean Six Sigma Yellow Belt at PMI SOC from 2016 to 2017. Additionally, he achieved MSCE & MCSA from Infotech in 2005. His education supports his expertise in cloud operations management and customer experience strategy.
Background
Vikas Bawa has been self-employed as a consultant specializing in customer service and success since 2017, operating in the Greater Toronto Area. His professional journey includes significant experience in performance metrics, KPIs, and CSFs, which are vital for assessing service success. His background reflects a strong commitment to enhancing customer satisfaction through effective service delivery.
Skills and Proficiencies
Vikas Bawa demonstrates proficiency in several key areas relevant to customer service and operational management. He possesses strong skills in conflict resolution and stakeholder management, which contribute to improved customer satisfaction. His strategic approach to customer experience aligns operational goals with customer needs. Additionally, he is skilled in resource planning and optimization, enhancing overall operational efficiency.