Vinay Kumar
About Vinay Kumar
Vinay Kumar is a Premier Support Manager at Kinaxis, with over a decade of experience in IT and software application support. He previously worked at Blue Yonder and 3i-infotech Ltd, demonstrating expertise in web-based and Windows applications, as well as strong communication and leadership skills.
Current Role at Kinaxis
Vinay Kumar serves as a Premier Support Manager at Kinaxis, a position he has held since 2020. He operates from Bangalore Urban, Karnataka, India. In this role, he utilizes his extensive experience in IT and software application support to manage customer inquiries and ensure effective resolutions. His responsibilities include overseeing support operations and facilitating communication between customers and technical teams.
Previous Experience at Blue Yonder
Before joining Kinaxis, Vinay Kumar worked at Blue Yonder as a Senior Product Specialist and Support Lead from 2013 to 2020 in Bengaluru, Karnataka, India. During his seven-year tenure, he focused on providing support for software applications, enhancing customer satisfaction, and resolving technical issues. His role involved significant interaction with developers to ensure timely fixes and improvements.
Background in Software Application Support
Vinay Kumar has over a decade of experience in the IT sector, specifically in software application support roles. He began his career as a Software Engineer (Application Support Analyst) at 3i-infotech Ltd, where he worked from 2009 to 2012. His background includes expertise in both web-based and Windows applications, as well as strong skills in SQL and troubleshooting.
Education and Qualifications
Vinay Kumar holds a Bachelor of Engineering degree in Information Science from K.N.S.I.T, which he completed from 2004 to 2006. This educational background provided him with foundational knowledge in information technology and software development, supporting his career in IT and application support.
Skills and Expertise
Vinay Kumar demonstrates strong customer orientation and excellent communication skills, which are essential in his role as a support manager. He has significant experience in leading and managing teams, ensuring effective collaboration and problem resolution. His technical skills include proficiency in SQL and a proven ability to troubleshoot and triage issues efficiently.