Brittany Chionis
About Brittany Chionis
Brittany Chionis is a Customer Service Success Manager with extensive experience in the fertility sector. She has played a key role in developing high-functioning teams and managing patient services at Vios Fertility Institute and Kindbody.
Work at Kindbody
Brittany Chionis has been serving as the Customer Service Success Manager at Kindbody since 2022. In this role, she focuses on enhancing customer experiences and ensuring patient satisfaction. Her responsibilities include overseeing customer service operations and implementing strategies to improve service quality.
Experience at Vios Fertility Institute
Chionis has been with Vios Fertility Institute since 2016, where she holds the position of New Patient Call Center Manager. She played a key role in transforming the New Patient Call Center from a single-member operation into a fully managed department. Her work involves process development, staffing, quality assurance, and key performance indicator management.
Previous Roles in Fertility Services
Prior to her current roles, Brittany Chionis worked as a New Patient Coordinator at Fertility Centers of Illinois from 2012 to 2016. This position involved assisting new patients through the initial stages of their fertility journey, providing support and information to ensure a smooth experience.
Background in Customer Service
Before joining the fertility sector, Chionis worked as a Garden Nursery Assistant at Owen Nursery & Florist in Bloomington, Illinois, from 2022 to 2023. This role provided her with foundational customer service skills, which she has since applied in her current and previous positions in the healthcare industry.
Education and Expertise
Brittany Chionis studied at Eastern Illinois University from 2007 to 2012, where she gained knowledge and skills relevant to her career. Her educational background supports her expertise in customer service and team management, particularly in the healthcare sector.