Enzo Comes
About Enzo Comes
Enzo Comes serves as the Head of Customer Service Operations at Kindred Group plc in Malta, a position he has held since 2022. With extensive experience in the iGaming and Aviation industries, he has a strong background in managing teams and operations, including previous roles at Paddy Power Betfair and VistaJet.
Work at Kindred Group
Enzo Comes has been serving as the Head of Customer Service Operations at Kindred Group plc since 2022. His role involves overseeing customer service strategies and operations, ensuring efficiency and effectiveness in service delivery. Prior to this position, he worked as a Customer Operations Manager at Kindred Group from 2020 to 2022. His experience at Kindred Group spans multiple roles, showcasing his growth within the organization.
Education and Expertise
Enzo Comes studied Business Management at the Institute of Management, where he earned a Diploma from 2008 to 2009. He also completed training in Managing People and Teams and People and Performances at Sold Out Trainers in 2007. His educational background supports his extensive experience in managing teams and operations, particularly in the iGaming and Aviation industries.
Background in Customer Service
Enzo Comes has a robust background in customer service, having worked in various roles within the industry. He served as a Customer Service Manager at Paddy Power Betfair from 2013 to 2018 and held multiple positions at Betfair, including Customer Service Agent and International Helpdesk Team Leader. His experience includes managing teams of over 250 staff members and utilizing a data-driven approach to enhance customer service operations.
Experience in Aviation and iGaming Industries
Enzo Comes has significant experience in both the iGaming and Aviation sectors. He worked at VistaJet as Head of Member & Customer Service from 2018 to 2020 and at easyJet as a Passenger Service & Ticket Desk Agent from 2000 to 2004. This diverse background equips him with a unique perspective on customer service across different industries.
Achievements in Team Management
Throughout his career, Enzo Comes has demonstrated a proven ability to manage organizational and structural changes effectively. His leadership roles have involved overseeing large teams and implementing strategies to improve customer service operations. His skills in communication enable him to interact with a diverse range of individuals, from junior staff to High Net Worth Individuals.