Joel Kearns
About Joel Kearns
Joel Kearns is a Commercial Marketing Business Delivery Manager with over 10 years of experience in CRM, customer experience, and retention marketing. He has held various roles in notable companies, including Kindred Group plc and Age UK Enterprises Limited, focusing on marketing automation and customer journeys.
Current Role at Kindred Group
Joel Kearns currently serves as the Commercial Marketing Business Delivery Manager at Kindred Group plc. He has held this position since 2021 in London, England. In this role, he is responsible for setting up and implementing best practices for projects and commercial objectives within a highly regulated industry. His focus includes managing significant project documentation for digital and omni-channel projects.
Previous Experience at Kindred Group
Prior to his current role, Joel Kearns worked at Kindred Group plc as the Customer Lifecycle Strategy Manager - VIP from 2018 to 2021. During his three years in this position, he focused on customer lifecycle strategies aimed at enhancing the experience of VIP customers within the organization.
Professional Background
Joel Kearns has over 10 years of experience in customer relationship management (CRM), membership, customer experience, and retention marketing, primarily in B2C environments. His career includes roles such as CRM Manager at Annexio Limited and Marketing Consultant at Age UK Enterprises Limited. He also worked as a Segment Manager for Lottery VIPs at RSL lotteries and as a Research Development Officer at RACQ.
Education and Qualifications
Joel Kearns earned a Bachelor's degree in Marketing & International Business from the University of the Sunshine Coast, where he studied from 2004 to 2007. Additionally, he completed an Advanced Copy Writing course at the Australian Direct Marketing Association in 2012, focusing on Creative Writing.
Specializations and Skills
Joel Kearns specializes in marketing automation and customer journeys, with a goal of increasing customer lifetime value and improving brand perception. His expertise includes developing strategies that enhance customer engagement and retention across various platforms.