Katherine Winder Cochella
About Katherine Winder Cochella
Katherine Winder Cochella is a Senior Customer Experience Analyst at Kindred Group plc, where she applies her expertise in anxiety management and skills from her professional athletic career to improve customer experience strategies. She holds a Master's degree in Marketing from Queen Mary University of London and a Bachelor's degree in Business Administration from Universidad del Pacífico.
Work at Kindred Group
Katherine Winder Cochella serves as a Senior Customer Experience Analyst at Kindred Group plc, a position she has held since 2021. In this role, she applies her expertise in customer experience to improve service delivery and enhance user satisfaction. Her responsibilities include analyzing customer feedback and implementing strategies to address concerns effectively. Cochella's experience in high-pressure environments contributes to her ability to manage customer interactions with professionalism and efficiency.
Previous Experience at Metro Bank
Before joining Kindred Group, Katherine Winder Cochella worked as a Customer Experience Analyst at Metro Bank in the UK from 2018 to 2021. During her three years in this role, she focused on improving customer service processes and enhancing the overall customer journey. Her work involved analyzing customer interactions and identifying areas for improvement, which helped the bank strengthen its customer relationships.
Education and Expertise
Katherine Winder Cochella holds a Master of Science in Marketing from Queen Mary University of London, where she studied from 2017 to 2018. She also earned a Bachelor's degree in Business Administration and Management from Universidad del Pacífico in Peru, completing her studies from 2010 to 2016. Her educational background provides her with a solid foundation in marketing principles and business management, which she applies in her current role.
Background in Athletic Career
Katherine Winder Cochella has a background in professional athletics, which she leverages to enhance her customer experience strategies. The skills and discipline gained from her athletic career contribute to her effectiveness in high-pressure situations, allowing her to maintain composure and focus when addressing customer needs. This unique perspective aids in developing innovative approaches to customer engagement.
Multicultural Experience and Relationship Building
Katherine Winder Cochella possesses a strong background in building international relationships, informed by her multicultural experiences. This aspect of her background enhances her ability to connect with diverse customer bases and understand varied perspectives. Her expertise in anxiety management further supports her capability to navigate complex interpersonal dynamics in customer interactions.