Marius Alexandru Craitoiu
About Marius Alexandru Craitoiu
Marius Alexandru Craitoiu is a Customer Support Agent at Kindred Group plc, with a Master's degree in Management of Resources and Tourism Activities from the University of Bucharest. He has extensive experience in Anti-Money Laundering and Know Your Customer processes, and previously worked as an Operations Support Analyst at Casimba Gaming.
Work at Kindred Group
Marius Alexandru Craitoiu currently serves as a Customer Support Agent at Kindred Group plc, a role he has held since 2024. His position is based in Gibraltar, where he works on-site. In this capacity, he utilizes his extensive experience in customer support and financial processes to assist clients and resolve issues effectively.
Previous Experience at Casimba Gaming
Before joining Kindred Group, Marius worked as an Operations Support Analyst at Casimba Gaming from 2023 to 2024. This role, also based in Gibraltar, involved supporting operational processes and enhancing customer service standards. His time at Casimba Gaming contributed to his professional development in the gaming industry.
Education and Expertise
Marius holds a Master's degree in Management of Resources and Tourism Activities from the University of Bucharest, which he completed from 2019 to 2021. He also earned a Bachelor's degree in Geography from the same institution, studying from 2016 to 2019. His educational background equips him with a strong foundation in management and resource allocation.
Skills in AML and KYC Processes
Marius has extensive experience in managing online Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. His knowledge in these areas enhances his ability to navigate financial disputes and contribute to effective resolution strategies, making him a valuable asset in customer support roles.
Communication and Collaboration Skills
Marius demonstrates strong communication skills that facilitate effective collaboration with colleagues and clients. His ability to build relationships and engage with diverse stakeholders supports his role in customer support, ensuring a high standard of service delivery.