Michelle Blackshaw
About Michelle Blackshaw
Michelle Blackshaw is a Player Experience Specialist at Kindred Group plc, where she has worked since 2021. She has a diverse background in customer service and the arts, having held various roles at companies such as Firmenich, Quidsi Inc., and Bare Necessities.
Current Role at Kindred Group
Michelle Blackshaw serves as a Player Experience Specialist at Kindred Group plc since 2021. In this role, she is responsible for handling player issues and strives for first contact resolution to minimize the need for multiple interactions. She also assists with onboarding new hires and trains them to ensure a smooth transition into the company. Additionally, she troubleshoots technical issues to help players create accounts successfully and enhance their gaming experience.
Previous Experience in Customer Service
Prior to her current position, Michelle Blackshaw accumulated extensive experience in customer service roles. She worked as a Customer Care Agent at Quidsi Inc., a subsidiary of Amazon, from 2014 to 2016. She also served as a Customer Service Representative at Bare Necessities from 2016 to 2020. These positions allowed her to develop skills in addressing customer inquiries and resolving issues effectively.
Educational Background
Michelle Blackshaw studied at Bloomfield College, where she pursued a Bachelor of Arts (B.A.) in Art Teacher Education from 2007 to 2012. Her education in the arts provides a strong foundation that complements her current role in enhancing player experiences at Kindred Group.
Internship Experience
Michelle Blackshaw has completed multiple internships that contributed to her professional development. She worked as a Maintenance Assistant at Firmenich during the summers of 2010 and 2011, and as a Production Assistant in 2008. These internships provided her with hands-on experience in various operational roles, further enriching her skill set.
Administrative Experience
In addition to her customer service roles, Michelle Blackshaw worked as an Administrative Assistant at Combined Computer Resources Inc. (CCR) from 2013 to 2014. This position involved supporting administrative functions, which helped her develop organizational and communication skills that are beneficial in her current role.