Nora Cortina
About Nora Cortina
Nora Cortina is a Verification Analyst at Kindred Group plc, where she has worked since 2021. Her previous experience includes roles in customer service, office management, and fitness instruction across various companies in Malta, Spain, and Germany.
Current Role at Kindred Group
Nora Cortina has been employed at Kindred Group plc as a Verification Analyst since 2021. In this role, she is responsible for ensuring compliance with regulatory requirements and verifying customer information. Her work contributes to the integrity and security of the company's operations in the online gambling sector.
Previous Experience in Customer Service
Prior to her current position, Nora gained extensive experience in customer service roles. She worked as a Customer Service Agent at Binance for three months in 2020, where she handled inquiries in both English and Spanish. Additionally, she served as a Customer Service Representative at bet365 for five months in 2020, further enhancing her skills in customer interaction and support.
Background in Fitness and Reception
Nora worked at Mad-fitness as a Receptionist and Fitness Instructor from 2018 to 2020 for two years in Malta. This role involved managing front desk operations and providing fitness instruction, allowing her to develop strong interpersonal skills and a solid understanding of the fitness industry.
Education and Training
Nora studied at I.E.S. Cerro del Viento, where she focused on Science, Technology, and Society, achieving A levels from 2009 to 2011. She furthered her education at Städtische Berufsschule für Körperpflege München, completing a program in Hair Styling, Hair Design, and Customer Care from 2016 to 2018. This educational background provided her with diverse skills applicable in various professional settings.
Early Career in Retail and Management
Nora's early career included roles in retail and office management. She worked as a Sales Cashier at Supermercados Supersol for one year in Cádiz, Spain, and as a Salesperson at ZARA Deutschland GmbH for three months in Munich, Germany, in 2017. Additionally, she served as a Senior Office Manager at DQR for nine months in 2018, where she managed office operations and supported administrative functions.