Sam Ross
About Sam Ross
Sam Ross serves as the Head of Customer Experience at Kindred Group plc, where he has worked since 2022. He has a background in customer experience analytics and holds a Master's Degree from London Business School.
Current Role at Kindred Group
Sam Ross currently serves as the Head of Customer Experience at Kindred Group plc. In this role, he oversees the development and implementation of strategies aimed at enhancing customer interactions and satisfaction. He has held this position since 2022, following a tenure as Customer Experience Analytics Manager.
Previous Experience at Kindred Group
Prior to his current role, Sam Ross worked at Kindred Group plc in various capacities. He served as a Customer Experience Analytics Manager from 2019 to 2022, where he focused on integrating customer data to improve decision-making processes. Before that, he was a Senior Customer Experience Analyst for three months in 2018.
Education and Academic Background
Sam Ross studied at London Business School, where he earned a Master’s Degree in Management from 2016 to 2017. He also holds a Bachelor's Degree in Combined Honours in Social Sciences, which includes Business, Economics, and History, from Durham University, where he studied from 2013 to 2016.
Contributions to Customer Experience Strategy
Sam Ross has implemented a customer data integration strategy at Kindred Group that significantly enhanced business decision-making processes. He also developed a customer feedback loop system that improved customer satisfaction scores. Additionally, he contributed to a white paper discussing the impact of customer data on business growth strategies in the online gaming industry.
Industry Engagement and Panels
Sam Ross has participated in industry panels that focus on the integration of customer experience with business strategy. His involvement in these discussions reflects his commitment to advancing the field and sharing insights on best practices in customer experience management.