Samuel Ross
About Samuel Ross
Samuel Ross is a Customer Experience Analytics Manager at Kindred Group PLC, where he has worked since 2019. He holds a master's degree from London Business School and a bachelor's degree from Durham University, along with a background in virtual engineering.
Work at Kindred Group
Samuel Ross serves as the Customer Experience Analytics Manager at Kindred Group PLC. He has held this position since 2019, contributing to the company's focus on enhancing customer satisfaction and experience through data-driven insights. His role involves analyzing customer feedback and behavior to inform strategic decisions that improve service delivery.
Education and Expertise
Samuel Ross has a solid educational background in science and business. He attended the Governor's School for Science & Technology from 2011 to 2013, followed by Durham University, where he earned a bachelor's degree from 2013 to 2016. He later pursued a master's degree at London Business School, completing his studies in 2017. This academic foundation supports his expertise in customer experience analytics.
Background
Samuel Ross began his educational journey at Jamestown High School, where he studied from 2010 to 2013. Following high school, he gained practical experience as a Virtual Engineering Intern at W.M. Jordan Company from 2012 to 2013. This internship provided him with early exposure to engineering principles and analytics, shaping his career path.
Professional Experience
Prior to his current role at Kindred Group, Samuel Ross worked as a Virtual Engineering Intern at W.M. Jordan Company for six months. This position allowed him to apply his academic knowledge in a practical setting, gaining valuable experience in engineering and analytics that would later inform his work in customer experience.