Simon Lucas
About Simon Lucas
Simon Lucas serves as the Customer Support Team Manager for Kindred Group PLC in Sweden, a position he has held since 2018. He has a diverse background in customer service, having previously worked for companies such as Microsoft and Burger King.
Work at Kindred Group
Simon Lucas has been employed at Kindred Group PLC since 2018, where he currently serves as the Customer Support Team Manager for Sweden. In this role, he oversees customer support operations, ensuring effective service delivery and team performance. Prior to his current position, he worked as a Customer Support Agent at Kindred Group from 2015 to 2016, gaining valuable experience in customer service within the online gaming industry.
Previous Employment Experience
Before joining Kindred Group, Simon Lucas worked at Microsoft as an Xbox Customer Support Agent from 2014 to 2015. This role involved assisting customers with Xbox-related inquiries and issues. Additionally, he worked at American Roadhouse BV in catering operations from 2008 to 2009, where he contributed to the management of employee catering services. His early career included a position at Burger King Corporation as a team member from 2012 to 2013.
Career Progression
Simon Lucas's career has progressed through various roles in customer service and operations. His experience spans multiple industries, including fast food, gaming, and online gaming. His journey began in the catering operations sector and transitioned into customer support roles, where he has developed skills in managing teams and enhancing customer experiences.
Education and Expertise
The specific educational background of Simon Lucas is not provided. However, his career trajectory indicates expertise in customer support and team management. His roles have required strong communication skills and the ability to resolve customer issues effectively, showcasing his proficiency in customer service operations.