Sylvain Ficarra
About Sylvain Ficarra
Sylvain Ficarra is an E Services Administrator at Kindred Group plc in Malta, where he has worked since 2020. He has a background in customer service and sales, with previous roles at various companies including Betclic Group and Paddy Power Betfair.
Current Role at Kindred Group
Sylvain Ficarra currently serves as an E-Services Administrator at Kindred Group plc, a position he has held since 2020. In this role, he manages the E-service backlog by reviewing incoming requests and assigning them appropriately. He is responsible for updating Help Centre contents and collaborates with cross-functional teams and third-party vendors to ensure accuracy and consistency in the information provided. His work includes creating and editing explanatory GIFs and logos for various departments, enhancing communication and visual representation.
Previous Experience at Kindred Group
Prior to his current role, Sylvain Ficarra worked as a Customer Service Agent at Kindred Group plc from 2018 to 2020. During his time in this position, he gained experience in customer interactions and service delivery within the gaming industry. His role involved addressing customer inquiries and ensuring a high level of service, contributing to the overall customer experience.
Career Background in Customer Service
Sylvain Ficarra has a diverse background in customer service roles. He worked at Betclic Group as a Customer Service Agent from 2017 to 2018 and at Paddy Power Betfair as an ID & V Fraud Agent for four months in 2017. Additionally, he served as a Network Resources Manager at Orange for six months in 2015, showcasing his ability to manage customer-related functions across different organizations.
Educational Qualifications
Sylvain Ficarra has a solid educational background in sales and customer relations. He studied at Henri Laurens High School, where he achieved a Youth Training in Car Body Paint from 2006 to 2008. He also obtained a BTEC National Diploma in Sales from Amblard High School from 2009 to 2011. Furthermore, he completed a Higher National Diploma in Negotiations & Customer Relations at CFA CCID from 2011 to 2013, enhancing his skills in customer engagement and sales strategies.
Skills and Contributions
In his current role, Sylvain Ficarra demonstrates strong skills in managing e-services and ensuring effective communication. He interacts with third-party vendors through the Self-Service Manager, facilitating smooth operations. His responsibilities also include creating and editing visual content, such as GIFs and logos, which contribute to improved communication and branding within the organization.