Veronika Susana Rusenkova
About Veronika Susana Rusenkova
Veronika Susana Rusenkova is a Customer Service Team Manager at Kindred Group plc in Malta, where she has worked since 2022. She has a background in communication management and has held various roles in customer service and logistics.
Work at Kindred Group
Veronika Susana Rusenkova has been employed at Kindred Group plc since 2020. She initially served as a Customer Service Agent for two years before advancing to the role of Customer Service Team Manager NL in 2022. In her current position, she oversees customer service operations in Malta, focusing on enhancing customer experience and team performance.
Previous Employment Experience
Prior to her tenure at Kindred Group, Rusenkova worked at Evolution Gaming as an Online Game Presenter from 2018 to 2020. She also held the position of Transport Planner at Laakdal Logistics from 2014 to 2018, where she managed logistics and transportation planning in Laakdal Eindhout, Flanders, Belgium. Additionally, she worked as a Marketing Administrative Assistant at I4G Partners for nine months in 2020.
Education and Expertise
Rusenkova studied at Hogeschool PXL, where she achieved a degree in Communication Management. This educational background has equipped her with skills in effective communication and management, which she applies in her current role in customer service.
Career Progression
Veronika Susana Rusenkova's career reflects a steady progression within the customer service and logistics sectors. Starting as a Transport Planner, she transitioned into roles that emphasize customer interaction and support, culminating in her current managerial position at Kindred Group, where she leads a team in delivering customer service excellence.