Yannis Aivalakis
About Yannis Aivalakis
Yannis Aivalakis is a Senior Project Manager at Kindred Group plc, where he has worked since 2017. He has extensive experience in project management and customer engagement across various companies in the gaming and technology sectors.
Work at Kindred Group
Yannis Aivalakis has been serving as a Senior Project Manager at Kindred Group plc since 2017. In this role, he has successfully integrated the company's full suite of brands onto a Single Platform, resulting in a return on investment of £1.8 million. He has also delivered a new Customer Support platform that enhanced service efficiency across 12 brands and saved approximately £1.5 million. Aivalakis has played a key role in implementing the New Brand Process as part of the Optimised Local Footprint Transformation path. Additionally, he acts as a Privacy Champion, providing expertise on GDPR-related matters within the Experience Office.
Previous Work Experience
Before joining Kindred Group, Yannis Aivalakis held several positions in the gaming and technology sectors. He worked at Initial Rewards as a Senior Account Manager from 2012 to 2015 and previously served as a Project Manager in Technical Services at the same company from 2015 to 2016. Aivalakis also spent three years at Betfair, where he held roles including Customer Engagement Manager and International Content Operations Lead. His career began at JATO Dynamics Ltd, where he worked as a Technology Project Manager for one year.
Education and Expertise
Yannis Aivalakis has a strong educational background in economics and communications. He earned a Bachelor's degree in Economics from Athens University of Economics and Business, followed by an Erasmus program in Economics and Finance at the University of Essex. He furthered his studies at the University of Manchester, where he achieved a Master's Degree in Corporate Communications and Reputation Management. This academic foundation supports his expertise in project management and customer engagement.
Achievements and Contributions
Throughout his career, Yannis Aivalakis has made significant contributions to various projects. He managed the non-commercial aspects of launching VladCazino in Romania, completing the project on time within six months. Additionally, he voluntarily authors a Weekly Industry Newsletter, which is distributed to a department of 30 every Monday. His efforts in enhancing service efficiency and implementing new processes have had a measurable impact on the organizations he has worked for.