Amber J. Gardner
About Amber J. Gardner
Amber J. Gardner is a Service Desk Analyst with a background in Communication and Media Studies. She has accumulated diverse experience in customer service and technical support roles across various companies in the Greater Atlanta Area.
Current Role as Service Desk Analyst
Amber J. Gardner currently serves as a Service Desk Analyst at King & Spalding, a position she has held since 2022. In this role, she is responsible for providing technical support and assistance to users within the organization. Her experience in this capacity contributes to the efficient operation of the service desk and enhances user satisfaction.
Previous Experience at King & Spalding
Amber previously worked at King & Spalding as a Service Desk Analyst from 2021 to 2022. During her five-month tenure, she gained valuable experience in handling service desk operations and addressing user inquiries. This role laid the groundwork for her current position within the firm.
Educational Background in Communication and Media Studies
Amber J. Gardner studied Communication and Media Studies at Universidad Interamericana de Puerto Rico from 2005 to 2010. She furthered her education at Kaplan University, where she continued her studies in the same field from 2010 to 2011. This educational background provides her with strong communication skills applicable in her professional roles.
Career Progression in Customer Service and Support
Amber has a diverse background in customer service and technical support. She worked at Chick-fil-A in various roles, including Training Director and Team Leader, from 2012 to 2015. Additionally, she served as a Personal Shopper at Instacart from 2015 to 2018 and held positions at Frontline Managed Services as a Dedicated Service Desk Analyst from 2018 to 2021. Her experience spans multiple industries, enhancing her skill set in service delivery.
Early Career in Customer Service
Amber began her career in customer service as a Customer Service Representative at Blockbuster from 2006 to 2008. This early experience in a retail environment helped her develop foundational skills in customer interaction and service management, which she has built upon in her subsequent roles.