W. Brandon Murray
About W. Brandon Murray
W. Brandon Murray is a Technical Analyst with extensive experience in IT support and incident management. He has a strong background in hardware troubleshooting, operating systems, and various software tools, having worked for notable organizations such as NPR and King & Spalding.
Work at King & Spalding
W. Brandon Murray currently serves as a Technical Analyst at King & Spalding, a role he has held since 2023. In this position, he applies his extensive technical expertise to support the firm's IT infrastructure. His responsibilities include troubleshooting and resolving technical issues, ensuring smooth operations within the organization. His experience in incident management and familiarity with various software tools contribute to his effectiveness in this role.
Education and Expertise
W. Brandon Murray holds a Bachelor’s Degree in Computer Networks and Cybersecurity from the University of Maryland University College, which he completed from 2016 to 2020. He also earned a Technical Diploma in Help Desk/Computer Repair from Career Technical Institute, studying from 2011 to 2012. Additionally, he completed CompTIA Network+ and Security+ certification courses at ASM Educational Center in 2017. His educational background supports his proficiency in various technical areas, including incident management and troubleshooting.
Professional Background
W. Brandon Murray has a diverse professional background in IT support and technical analysis. He has worked in various roles, including IT Support Specialist at NPR and Promontory Financial Group, and as an Audio Visual Specialist at White & Case LLP. His experience spans over a decade, with significant roles in the Washington D.C. Metro Area. He has also worked as a Desktop Support Specialist at ePlus inc. and as a Regional Site Representative at Canon Business Solutions.
Technical Skills and Knowledge
W. Brandon Murray possesses a wide range of technical skills. He is knowledgeable in incident management software such as Remedy, ServiceNow, and Cherwell. He has experience supporting multiple operating systems, including Microsoft Windows and Apple Mac OS X. His technical capabilities extend to troubleshooting VoIP phones from Cisco and Avaya, as well as familiarity with document management software and virtual machine software like VMware Fusion and Parallels Desktop.
Achievements in IT Support
W. Brandon Murray has demonstrated significant achievements in his IT support roles. Notably, he resolved 80% of hardware and break-fix cases that had been backlogged for six months within just 14 days. This accomplishment highlights his ability to efficiently address technical issues and improve operational efficiency. His proactive approach and problem-solving skills have contributed to his success in various technical support positions.