Ashley Luxenberg
About Ashley Luxenberg
Ashley Luxenberg serves as the Senior Manager of Customer Experience at Kinship, having previously held various roles in customer experience at companies like nate and Lemonade. She holds a Bachelor of Arts in Theatre from Marymount Manhattan College and has extensive experience in the customer service sector.
Current Role at Kinship
Ashley Luxenberg serves as the Senior Manager of Customer Experience at Kinship. She has held this position since 2022 and operates out of New York, New York. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include developing strategies to improve customer satisfaction and managing customer experience initiatives.
Previous Experience at nate
Prior to her current role, Ashley worked at nate as the Director of Customer Experience from 2021 to 2022. During her one-year tenure in New York, she was responsible for overseeing customer experience strategies and initiatives, contributing to the overall customer engagement and satisfaction.
Experience at Lemonade
Ashley has extensive experience at Lemonade, where she held multiple roles from 2017 to 2021. She started as a Customer Experience Specialist, then progressed to CX Squad Coach, and later served as CX Squad Lead for Pet Insurance. Her time at Lemonade allowed her to develop skills in customer service and team leadership, significantly impacting customer experience operations.
Educational Background
Ashley Luxenberg earned a Bachelor of Arts (B.A.) in Theatre/Theater from Marymount Manhattan College, where she studied from 2013 to 2017. Prior to her college education, she completed her high school education at Archbishop Edward A. McCarthy High School, obtaining her High School Diploma from 2009 to 2013.
Early Career Experience
In the early stages of her career, Ashley gained experience as an Intern at Entangled Publishing from 2012 to 2013. She also worked as an Insurance Producer at State Farm for eight months in 2017, where she developed foundational skills in customer service and insurance.