Daniel Healy
About Daniel Healy
Daniel Healy is the Associate Director of Customer Experience at Kinship, where he has worked since 2021. He has a strong background in customer experience management, having previously held positions at Whistle Labs and Time Warner Cable Media.
Current Role at Kinship
Daniel Healy serves as the Associate Director of Customer Experience at Kinship, a position he has held since 2021. In this role, he leads a team of 15 internal and 30 remote employees based in Nova Scotia, Canada, overseeing Omni-channel support. His responsibilities include managing customer interactions across various platforms and ensuring a high level of service quality.
Previous Experience at Kinship
Prior to his current role, Daniel worked at Kinship as the Manager of Customer Experience from 2019 to 2021. During his tenure, he focused on enhancing customer satisfaction and streamlining support processes. His experience in this position laid the groundwork for his current leadership role.
Experience at Whistle Labs
Daniel worked at Whistle Labs as Supervisor of Customer Experience from 2015 to 2019. In this role, he contributed to the strategic planning process and provided insight-based reports to the COO and business GMs. His recommendations for corrective action plans aimed to achieve business goals and improve overall performance.
Career at Time Warner Cable Media
Daniel's career at Time Warner Cable Media spanned from 2008 to 2015, where he held multiple roles, including Training Facilitator and Supervisor of Customer Care. Over these seven years, he focused on enhancing customer service training and operational efficiency, contributing to improved customer experiences.
Educational Background
Daniel studied Business Administration and Management at Cuyamaca College. He completed his high school education at Helix High School, where he achieved a High School Diploma with a focus on General Studies. His educational background has provided a foundation for his career in customer experience management.