Evan Shumeyko
About Evan Shumeyko
Evan Shumeyko is the Head of Experience at Kinship and has served as the Digital Transformation Lead at Mars since 2023. He has extensive experience in customer experience and strategy, having held various leadership roles at notable organizations including The Associated Press, Ogilvy, and BNY Mellon.
Current Role at Kinship
Evan Shumeyko serves as the Head of Experience at Kinship, a role he has held since 2022. Based in the New York City Metropolitan Area, he focuses on enhancing customer interactions and brand representation. His work emphasizes the use of technology and innovation to improve the lives of pets, aligning with Kinship's mission.
Experience at Mars
Since 2023, Evan has worked at Mars as the Digital Transformation Lead. His role involves driving digital initiatives within the company, contributing to the overall transformation strategy. This position is based in New York and operates in a hybrid work environment.
Previous Positions and Expertise
Evan has held various leadership roles in customer experience and strategy across multiple organizations. He worked at The Associated Press as Director of Global Customer Support and at The Farmer's Dog as Head of Customer Experience. His tenure at Ogilvy included positions such as Executive Director of Strategy and Senior Director of Customer Engagement Strategy.
Educational Background
Evan Shumeyko studied at Emory University, where he achieved a degree in English. He also attended Georgia State University, earning a degree in Creative Writing. His educational background supports his expertise in communication and customer engagement.
Achievements in Customer Experience
Evan has made significant contributions to customer experience strategies. He redefined the customer experience at Southwest Airlines by identifying service gaps and influencing executive leadership. He also led the development of a SaaS-based sales enablement platform for American Express OPEN, achieving a 150% ROI within one year.