Kyle Erni
About Kyle Erni
Kyle Erni is a Staff Product Support Engineer at KIOXIA America, Inc., with a background in product support and engineering across several technology companies. He has developed strong rapport-building skills that aid in resolving complex issues and has a history of successfully expanding his expertise in the field.
Current Role at Kioxia
Kyle Erni currently serves as a Staff Product Support Engineer at Kioxia America, Inc., a position he has held since 2022. He is based in Folsom, California. In this role, he is responsible for providing technical support and expertise related to Kioxia's product offerings. His experience in product support allows him to effectively address customer inquiries and technical challenges.
Previous Experience at Kioxia
Prior to his current role, Kyle worked as a Senior Product Support Engineer at Kioxia America, Inc. from 2019 to 2022. During his three years in this position, he developed skills in managing complex issues and fostering relationships with both coworkers and customers. His contributions helped streamline support processes and improve customer satisfaction.
Career Background in Technology
Kyle has a diverse background in technology, having worked in various roles across multiple companies. He was employed at Toshiba Memory America, Inc. as an SSD Validation/Debug & Failure Analysis Technician from 2017 to 2018. He also worked at Intel Corporation as an SSD SATA & NVMe Debug/Failure Analysis Engineering Technician from 2015 to 2017. These positions provided him with extensive experience in debugging and failure analysis in the SSD sector.
Education and Certifications
Kyle studied at Sacramento City College, where he focused on System, Networking, and LAN/WAN Management. He earned a Network Administration Certificate between 2011 and 2014. This educational background laid the foundation for his career in technology and product support, equipping him with essential skills in network management.
Early Career and Roles
Before his roles in product support and engineering, Kyle worked as a Network Engineer at Freedom Wireless from 2011 to 2013. He also held positions at Computers 4 Kids, serving as Site Manager and Operations Manager from 2010 to 2015. These early experiences contributed to his ability to thrive under pressure and manage teams effectively.