Randy Cohen
About Randy Cohen
Randy Cohen serves as the Vice President of Customer Technical Support at Kioxia America, where he has worked since 2014. He has over 25 years of experience in software and hardware development, with a strong background in quality assurance and technical marketing.
Work at Kioxia
Randy Cohen serves as the Vice President of Customer Technical Support at Kioxia America, Inc. since 2014. In this role, he oversees customer support operations, ensuring that technical assistance meets the needs of clients. His position involves coordinating with various teams to enhance customer satisfaction and resolve technical issues effectively.
Current Roles and Responsibilities
In addition to his role at Kioxia, Randy Cohen has held multiple positions in the technology sector. He has been the Executive Director of Enterprise Product Quality at Seagate since 2007, focusing on product quality assurance. He also serves as the Director of Firmware, Customer Management, Compatibility/QA, Failure Analysis, and Product Assurance at Smart Modular Technologies since 2010. His extensive experience includes leadership roles at Maxtor Corp and Quantum Corporation.
Education and Expertise
Randy Cohen studied at Worcester Polytechnic Institute, where he gained foundational knowledge in engineering and technology. He possesses over 25 years of experience in both software and hardware development. His expertise includes quality assurance, particularly in relation to ISO9000 standards, and technical marketing, where he has authored various technical communications and white papers.
Background in Customer Engineering
Randy Cohen has a significant background in customer engineering, having worked at Quantum Corporation as Director of Customer Engineering from 1994 to 2001. His experience includes managing cross-functional and cross-site teams across software, electrical, and mechanical domains, emphasizing his ability to handle complex technical challenges.
International Experience
Throughout his career, Randy Cohen has worked with customers from diverse regions, including Asia, Europe, and South America. This international experience has equipped him with a broad understanding of global market needs and customer expectations in the technology sector.