Abhinav Shivam
About Abhinav Shivam
Abhinav Shivam is the Associate Director of Customer Success at kipi.bi, where he has worked since 2023. He has a background in customer success roles at Pramata and kipi.bi, and holds a B.A LLB from KIIT School of Law.
Current Role at kipi.bi
Abhinav Shivam serves as the Associate Director of Customer Success at kipi.bi, a position he has held since 2023. In this role, he oversees customer success initiatives and strategies to enhance client satisfaction and retention. His responsibilities include managing customer relationships and ensuring that clients derive maximum value from kipi.bi's offerings. He previously worked as a Senior Customer Success Manager at the same company for three months earlier in 2023, and as a Customer Success Manager from 2022 to 2023.
Previous Experience at Pramata
Abhinav Shivam has a background in customer management from his time at Pramata. He worked there as a Customer Team Lead for one year from 2019 to 2020. Following this role, he served as a Customer Manager from 2020 to 2021, and then as a Senior Customer Manager for seven months in 2021 to 2022. His experience at Pramata involved leading customer teams and managing client relationships, contributing to his expertise in customer success.
Educational Background in Law
Abhinav Shivam studied at KIIT School of Law, where he earned a B.A LLB degree. His studies focused on Business and Corporate Laws, and he completed his degree over a five-year period from 2010 to 2015. This educational background provides him with a solid foundation in legal principles, which can be beneficial in his customer success roles.
Career Progression in Customer Success
Abhinav Shivam has demonstrated a steady progression in the field of customer success. Starting as a Customer Success Manager at kipi.bi, he advanced to Senior Customer Success Manager and then to Associate Director of Customer Success. His experience across different roles has equipped him with a comprehensive understanding of customer needs and effective management strategies.