Pratik Sawana
About Pratik Sawana
Pratik Sawana is an Associate Director of Customer Success at kipi.bi, with a background in hospitality management and extensive experience in employee success roles. He has worked in various capacities at notable organizations, including Conrad Pune and Hilton Worldwide.
Current Role at kipi.bi
Pratik Sawana serves as the Associate Director of Customer Success at kipi.bi. He has held this position since 2023, contributing to the company's focus on enhancing customer satisfaction and engagement. His role involves overseeing customer success strategies and ensuring that clients receive optimal service and support.
Previous Experience at kipi.bi
Prior to his current role, Pratik Sawana worked at kipi.bi in various capacities. He served as Senior Employee Success Manager from 2022 to 2023, and as Employee Success Manager from 2021 to 2022. His experience at kipi.bi has equipped him with insights into employee engagement and organizational success.
Experience at Conrad Pune
Pratik Sawana gained significant experience at Conrad Pune, where he worked from 2015 to 2021. He started as Duty Manager for two years, followed by three years as Assistant Front Office Manager. His roles involved managing front office operations and ensuring guest satisfaction in a high-end hospitality environment.
Educational Background
Pratik Sawana holds a Bachelor's degree in Hotel and Hospitality Administration from IHM Mumbai, which he completed from 2009 to 2013. He also studied at Symbiosis School in Nashik. His education has provided a strong foundation for his career in customer and employee success within the hospitality and service industries.
Early Career at Hilton Worldwide
Pratik Sawana began his career as a Management Trainee at Hilton Worldwide in Bangalore from 2013 to 2015. This role allowed him to develop essential skills in hotel management and customer service, laying the groundwork for his future positions in the hospitality sector.