Michelle Bender
About Michelle Bender
Michelle Bender is a Solution Engineer with extensive experience in enterprise content management solutions, particularly with the OnBase suite. She has held various roles in the insurance and software industries, including positions at National Interstate Insurance Company and Hyland Software, Inc.
Current Role at Kiriworks
Michelle Bender has been employed at Kiriworks as a Solution Engineer since 2016. In this role, she specializes in implementing enterprise content management solutions, particularly using the OnBase suite. Her focus includes workflow management, ensuring that solutions meet the needs of both business and technical resources. She provides training and support to end users, guiding them through testing, issue resolution, and the go-live processes.
Previous Experience in the Insurance Industry
Michelle Bender has extensive experience in the insurance sector, having worked at National Interstate Insurance Company in various roles. She served as a Technical Analyst from 2003 to 2004, followed by positions as a Product Analyst from 2004 to 2006, and Assistant Product Manager from 2006 to 2007. These roles were based in Richfield, Ohio, and contributed to her understanding of product management and technical analysis within the insurance domain.
Experience in Software and Technical Services
Bender transitioned to the software industry as a Solution Engineer at Hyland Software, Inc. from 2007 to 2011. She later worked as a Sales Engineer at DataBank IMX from 2011 to 2013 and as a Business Analyst at OneLink Technical Services, LLC from 2013 to 2016. These positions allowed her to develop a strong foundation in technical solutions and customer engagement, further enhancing her skills in solution engineering.
Educational Background in Management Information Systems
Michelle Bender studied at Ohio University, where she earned a Bachelor of Business Administration (BBA) degree in Management Information Systems. Her studies, completed from 1998 to 2002, provided her with essential knowledge and skills in information systems management, which she has applied throughout her career in various technical and analytical roles.
Certifications and Specializations
Michelle holds several OnBase certifications, including OCI, OCWE, and OCWV. Her expertise lies in implementing enterprise content management solutions, with a particular emphasis on workflow processes. She leads requirement gathering sessions with stakeholders and subject matter experts, ensuring that the solutions developed align with organizational needs.