Gayathri Aruswami
About Gayathri Aruswami
Gayathri Aruswami is the Director of Customer Success at Kissflow, where she has worked since 2021. She has extensive experience in customer success and project management, having held various roles at Kissflow and OrangeScape over the past 18 years.
Current Role at Kissflow
Gayathri Aruswami serves as the Director of Customer Success at Kissflow, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her experience in this position contributes to the strategic direction of customer engagement and retention efforts within the organization.
Previous Positions at Kissflow
Prior to her current role, Gayathri held several positions at Kissflow. She worked as an Associate Solution Architect from 2016 to 2018, where she focused on providing solutions to customer needs. She then advanced to the role of Senior Manager - Customer Success from 2018 to 2020, followed by an Associate Director - Customer Success position for eight months in 2020. She also served as a Project Manager - Professional Services from 2015 to 2016.
Career Background
Gayathri's professional journey includes significant experience in various roles within the technology sector. She began her career at OrangeScape, where she worked as a Software Engineer from 2005 to 2007 and progressed to Senior Software Engineer until 2008. She continued her career at Cognizant as a Senior Associate - Projects from 2010 to 2013, before returning to OrangeScape as a Project Lead from 2008 to 2010.
Experience in Customer Success
Throughout her career, Gayathri has developed expertise in customer success management. Her roles at Kissflow, particularly as Senior Manager and Director of Customer Success, have involved leading teams and implementing strategies to enhance customer experiences. This experience has positioned her as a knowledgeable leader in the field of customer engagement.