Joy Besterwitch
About Joy Besterwitch
Joy Besterwitch serves as the Associate Director of Technical Support & Solutions at Kissflow, where he has worked since 2022. With a background in customer relationship management and technical support, he has held various roles in notable companies, including Intuit and Bell.
Work at Kissflow
Joy Besterwitch has been serving as the Associate Director of Technical Support & Solutions at Kissflow since 2022. In this role, she is responsible for overseeing technical support initiatives and solutions, contributing to the company's operational efficiency. Prior to this position, she held the role of Senior Manager - Technical Solutions from 2021 to 2022, where she focused on enhancing technical support strategies. Additionally, she worked as the Manager of Customer Success from 2015 to 2021, emphasizing customer relationship management and satisfaction.
Previous Experience
Before joining Kissflow, Joy Besterwitch gained valuable experience in various roles. She worked at Intuit as a Sr. Technical Support Executive from 2005 to 2007, and later at Bell as a Senior Subject Matter Expert from 2009 to 2012. Additionally, she served as a Mortgage Advisor at Tamweel PJSC in Dubai for ten months in 2008-2009. Her early career included a position as a Management Trainee at Taj Hotels Resorts and Palaces from 2001 to 2002.
Education and Expertise
Joy Besterwitch holds a Diploma in Computer Application from the Tamilnadu Advanced Technical Training Institute. She completed her early education at Kodaikanal Christian School. Her educational background supports her extensive experience in technical support and customer relationship management, enabling her to effectively address client needs and enhance service delivery.
Achievements
Joy Besterwitch has been recognized as one of the Forbes & GMI Top 100 Great People Managers. This acknowledgment reflects her skills in managing teams and fostering positive workplace environments. Her focus on cultivating long-term customer relationships has also contributed to enhancing brand visibility for the organizations she has worked with.
Customer Relationship Management Skills
Joy Besterwitch possesses extensive experience in account and customer relationship management. She has a strong focus on nurturing long-term customer relationships, which is essential for enhancing brand visibility and customer satisfaction. Her approach to customer success has been integral to her roles at Kissflow and previous organizations.