Monisha N
About Monisha N
Monisha N is a Senior Technical Solution Specialist at Kissflow, where she has worked since 2020, focusing on customer success in India. She has a background in technical solutions and expertise in upselling strategies within the SaaS industry.
Work at Kissflow
Monisha N has been employed at Kissflow since 2018, progressing through various roles. She began as an Associate Technical Solution Specialist for two months before transitioning to a longer tenure of seven months in the same position. In 2019, she advanced to the role of Technical Solution Specialist (Customer Success), where she worked for one year. Since 2020, she has served as a Senior Technical Solution Specialist (Customer Success), focusing on enhancing customer success initiatives and providing technical solutions.
Education and Expertise
Monisha N earned her Bachelor's degree in Information and Communication Technology from Shanmugha Arts, Science, Technology and Research Academy, completing her studies from 2014 to 2018. Her academic background supports her expertise in the SaaS industry, particularly in upselling strategies. She possesses strong skills in onboarding processes for new customers and demonstrates proficiency in Customer Relationship Management (CRM) systems.
Background
Monisha N has a solid background in technical solutions, which has been instrumental in her roles at Kissflow. Her experience spans several years in customer success, where she has focused on enhancing customer engagement and satisfaction. Her work has involved implementing effective onboarding processes and utilizing CRM systems to support customer needs.
Achievements
Throughout her career at Kissflow, Monisha N has contributed to various customer success initiatives. Her roles have involved developing and implementing strategies that enhance customer experiences and drive success within the SaaS sector. Her expertise in upselling strategies has played a significant role in achieving business objectives.