Nandini D.
About Nandini D.
Nandini D. is a Senior Community Manager at Kissflow, where she has worked since 2021, previously holding roles as a Technical Writer and Community Specialist. She has a strong track record of improving community engagement and reducing support conversations through strategic initiatives.
Work at Kissflow
Nandini D. currently serves as the Senior Community Manager at Kissflow, a position she has held since 2023. Prior to this role, she worked as a Product Community Manager for three years, starting in 2021. During her tenure, she contributed to significant improvements in community engagement and support efficiency. She also held the position of Community Specialist for seven months in 2020. Nandini has been instrumental in launching a third-party community platform, which led to a 35% reduction in 1:1 chat support conversations.
Previous Experience
Before joining Kissflow, Nandini D. worked at Zoho Corporation as a Technical Writer from 2015 to 2018. She also gained experience at Amazon as a Business Catalog Associate from 2013 to 2015 in Chennai, Tamil Nadu, India. Her earlier roles provided her with a strong foundation in technical communication and community management.
Education and Expertise
Nandini D. completed her Bachelor of Computer Application (BCA) at Stella Maris College from 2009 to 2012. She also attended St Joseph of Cluny Girls Higher Secondary School in Pondicherry. Her educational background supports her expertise in technical writing and community management, enhancing her contributions to Kissflow.
Achievements
Nandini has achieved notable results in her community management roles. She improved the community Net Promoter Score (NPS) by 10% over two years and managed end-to-end product localization for Kissflow across 13 languages, resulting in a 30% reduction in translation costs. Additionally, she initiated a closed beta program driven by the community, which led to a 10% boost in engagement. Nandini also published a monthly community newsletter with an open rate of 25% and a click-through rate of 5%.
Leadership Recognition
In 2022, Nandini D. was selected for the Kissflow Leadership Program, which recognizes individuals demonstrating noteworthy leadership skills. This selection highlights her potential and contributions to the organization, further establishing her role in community management.