Ranjithkumar Ravi
About Ranjithkumar Ravi
Ranjithkumar Ravi is a Technical Account Manager at Kissflow, where he has improved operational efficiency by 40%. He has a diverse background in customer success and management, with previous roles at Freshworks, MoEngage, and Amazon.
Work at Kissflow
Ranjithkumar Ravi has been employed at Kissflow as a Technical Account Manager since 2023. In this role, he focuses on enhancing customer satisfaction and operational efficiency. His contributions include reengineering workflow processes, which have led to significant improvements in onboarding processes for multiple business units.
Education and Expertise
Ranjithkumar Ravi holds a Master of Business Administration (MBA) from Amrita School of Business in Coimbatore. He also earned a Bachelor of Technology (B.Tech.) in Mechanical Engineering from Shanmugha Arts, Science, Technology and Research Academy. His educational background provides a strong foundation for his expertise in technical account management and customer success.
Professional Background
Ranjithkumar Ravi has a diverse professional background in customer success and technical account management. He previously worked at Freshworks as a Customer Success Manager from 2019 to 2020, and at MoEngage as a Senior Customer Success Manager from 2021 to 2023. His experience also includes roles at Setu, Amazon, and Tata Consultancy Services, where he developed skills in team management and operational efficiency.
Achievements in Operational Efficiency
Ranjithkumar Ravi has demonstrated a strong ability to enhance operational efficiency. He achieved a 40% improvement in operational processes through workflow reengineering, which expedited onboarding for 900 employees across four business units. Additionally, he led a cross-functional team that migrated finance operations to a shared-services model, resulting in a $2 million reduction in overhead costs.
Training and Customer Engagement
Ranjithkumar Ravi has conducted over 14 training programs aimed at improving customer engagement. These initiatives have successfully transformed customer interaction levels, leading to a twofold increase in active user growth. His focus on training highlights his commitment to enhancing customer relationships and driving user engagement.