Shyam Prabhal
About Shyam Prabhal
Shyam Prabhal serves as the Associate Vice President of Account Management at Kissflow, bringing extensive experience in technical account management and leadership from previous roles at Dell EMC and Cohesity. He holds a Master of Science in Electrical and Computer Engineering and a Cisco Certified Internetwork Expert (CCIE) certification.
Current Role at Kissflow
Shyam Prabhal serves as the Associate Vice President of Account Management at Kissflow, a position he has held since 2022. In this role, he is responsible for overseeing account management strategies and ensuring client satisfaction. His leadership is focused on enhancing customer relationships and driving business growth within the organization. His experience in managing cross-functional teams contributes to his effectiveness in this role.
Previous Experience at Cohesity
Prior to his current position, Shyam Prabhal worked at Cohesity as the Director of Technical Account Management from 2021 to 2022. He previously held the role of Senior Manager in Technical Account Management at Cohesity from 2018 to 2021. His tenure at Cohesity involved leading technical account management initiatives and collaborating with various teams to support customer needs.
Experience at Dell EMC
Shyam Prabhal has significant experience at Dell EMC, where he worked as a Senior Global Technical Account Manager from 2013 to 2017 and as a Senior Manager in Technical Account Management from 2017 to 2018. His roles involved managing technical accounts and providing support for deployment services. His work in these positions was centered around enhancing customer experiences and ensuring effective service delivery.
Background in Networking and Engineering
Shyam Prabhal has a strong background in networking and engineering, having worked at Cisco Systems in various roles from 2007 to 2013. His positions included Customer Support Engineer and Network Consulting Engineer. He also completed a Cisco CALO Coop program in 2007. His education includes a Master of Science in Electrical and Computer Engineering from the Illinois Institute of Technology, achieved between 2005 and 2007.
Certifications and Skills
Shyam Prabhal holds the prestigious Cisco Certified Internetwork Expert (CCIE Storage Networking) certification, reflecting his expertise in the networking field. He also possesses an ITIL v3 Foundation certification, indicating his knowledge of IT service management best practices. His technical writing skills enable him to communicate effectively with both technical and non-technical audiences.