Erick Cruz
About Erick Cruz
Erick Cruz is a Help Desk and Systems Support Engineer with over 15 years of experience in technological customer support across various industries. He currently works at Kite Pharma and has a background in electronics engineering and paralegal studies.
Work at Kite Pharma
Erick Cruz has been employed at Kite Pharma since 2019, serving as a Help Desk and Systems Support Engineer. In this role, he focuses on delivering a positive Help Desk experience for employees by efficiently resolving technology issues. His responsibilities include optimizing internal technologies to ensure high employee productivity and maintaining stable and effective work environments.
Education and Expertise
Erick Cruz has a diverse educational background. He studied at the Continental Career Training Institute, where he achieved a Paralegal certification with a focus on Computer Technologies. He also attended Los Angeles Trade Technical College, earning a degree as an Electronics Engineering Technician. Additionally, he studied at North American Computer College (NACC) in Glendale, California, where he obtained certificates in A+ and Microsoft Windows MCSE. His foundational education includes studies in Accounting and Business Administration at Instituto El Salvador and Electrical and Electronics Engineering at Universidad Politécnica de El Salvador.
Background
With over 15 years of experience in technological customer support, Erick Cruz has worked across multiple industries, including Entertainment, Legal, and Medical. His career includes a position at Cornerstone OnDemand as a Help Desk and Systems Support Engineer from 2018 to 2019, and a decade-long tenure at Viacom from 2008 to 2018 in a similar role. His extensive experience has equipped him with the skills necessary to address a wide range of technology-related challenges.
Professional Experience
Erick Cruz has held various positions in the field of Help Desk and Systems Support Engineering. Prior to his current role at Kite Pharma, he worked at Cornerstone OnDemand for one year and spent ten years at Viacom. His experience in these roles has contributed to his ability to deliver effective technology support and enhance user experiences across different sectors.