Michael Ely, MBA
About Michael Ely, MBA
Michael Ely, MBA, is an Admin Coordinator in Quality at Kite Pharma, with a strong background in hospitality and customer service from his extensive experience at Disneyland Resort. He holds a Bachelor of Science in Exercise Science Sports Medicine and an MBA, and possesses skills in quality assurance, event planning, and Microsoft Office applications.
Work at Kite Pharma
Michael Ely has been employed at Kite Pharma as an Admin Coordinator in the Quality department since 2021. In this role, he is responsible for coordinating quality assurance processes, ensuring compliance with industry standards and regulations. His position is based in Santa Monica, California, where he contributes to the organization's commitment to quality in biopharmaceuticals.
Background in Hospitality and Customer Service
Michael Ely has a robust background in hospitality and customer service, primarily gained through his extensive tenure at Disneyland Resort. He worked in various roles, including Front Desk/Guest Services Lead and VIP Guest Services Lead, where he developed strong skills in guest relations and service excellence. His experience in the entertainment industry has equipped him with the ability to manage customer expectations effectively.
Education and Expertise
Michael Ely holds a Bachelor of Science in Exercise Science Sports Medicine from California Lutheran University, which he completed from 2004 to 2009. He furthered his education by obtaining a Master of Business Administration (MBA) from Bellevue University between 2019 and 2021. His educational background supports his expertise in quality assurance and administrative coordination.
Previous Roles at Disneyland Resort
Prior to his current position, Michael Ely held multiple roles at Disneyland Resort from 2005 to 2021. He served as a Lifeguard, Lifeguard Trainer, and Cabana Host, and later transitioned to supervisory roles such as Front Desk/Guest Services Lead and VIP Guest Services Lead. His diverse experiences at the resort contributed to his strong foundation in customer service and event planning.
Skills in Event Planning and Management
Michael Ely possesses strong skills in event planning and special events management, developed through his various roles in the hospitality sector. His experience in coordinating guest services and leading teams has equipped him with the ability to manage events effectively, ensuring a high level of guest satisfaction.