Juan Gabriel Barbosa Becerra
About Juan Gabriel Barbosa Becerra
Juan Gabriel Barbosa Becerra is a Lead Customer Service Representative with a Bachelor of Business Administration from Universidad de los Andes, Colombia. He has international work experience in the United States and the United Kingdom, and he has a strong background in customer service and auditing.
Work at Kiwibot
Juan Gabriel Barbosa Becerra has been serving as the Lead Customer Service Representative at Kiwibot since 2018. In this role, he is responsible for overseeing customer service operations and ensuring that customer inquiries and issues are addressed effectively. His position involves managing a team and implementing strategies to enhance customer satisfaction. His extensive experience in customer service contributes to the development of efficient processes within the organization.
Education and Expertise
Juan Gabriel studied at Universidad de los Andes in Colombia, where he earned a Bachelor of Business Administration (BBA) degree from 2003 to 2009. His academic background in Administración y gestión de empresas provides him with a solid foundation in business principles and management practices. This education supports his professional roles, particularly in customer service and sales.
Background
Juan Gabriel has international work experience, having worked in both the United States and the United Kingdom. His career began in London, where he held positions such as Sales Assistant at LILLYWHITES LIMITED and at COMPANY OF COOKS LTD. These roles helped him develop skills in sales and customer interaction, which he later applied in his career in Colombia.
Previous Work Experience
Before joining Kiwibot, Juan Gabriel worked at Incocrédito as an Ejecutivo de Investigación – Auditor Visitador from 2016 to 2017 in Bogotá, Colombia. In this role, he was involved in executing and managing audits for various projects in both the public and private sectors. His responsibilities included drafting and presenting statistical reports to senior management, identifying opportunities for improvement in customer service activities.