Santiago Lopez Gallo
About Santiago Lopez Gallo
Santiago Lopez Gallo is a Customer Experience Manager with expertise in data analysis and customer relationship management. He aims to enhance financial education and inclusion in the LATAM region through Fintech innovations.
Current Role at Kiwibot
Santiago Lopez Gallo serves as the Customer Experience Manager at Kiwibot, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and engagement through effective management of customer relationships. His responsibilities include analyzing customer feedback and implementing strategies to improve the overall customer experience.
Work Experience Overview
Santiago has a diverse work history that includes roles in various sectors. He worked as a Business Development Representative at Kinetic FT for six months in 2021. Prior to that, he served as a Medical Interpreter at Teleperformance from 2020 to 2021. He also held the position of Field Operations Manager at Skip in 2019. Currently, he is a Senior Business Development Representative at Globalization Partners since 2022.
Education and Expertise
Santiago has pursued extensive education in business and analytics. He studied at Universidad del Rosario, earning a Bachelor of Business Administration (BBA) from 2013 to 2016. He furthered his studies at Hult International Business School, achieving a BBA in Marketing from 2016 to 2018. Currently, he is studying Big Data & Business Analytics at Universidad de la Sabana, where he is working towards a Diplomado since 2021.
Skills in Data Analysis and Visualization
Santiago possesses strong skills in data analysis and visualization. He utilizes Google Analytics for data insights and employs CRM platforms such as Hubspot and Salesforce for managing customer relationships. He is experienced in data analysis using SQL and data modeling with Excel. Additionally, he has expertise in data visualization tools like PowerBI and Tableau.
Focus on Fintech Innovations
Santiago aims to impact lives in the LATAM region by leveraging Fintech innovations. He has a strong interest in open banking, payment solutions, and crowdfunding within the Fintech ecosystem. His goal is to enhance financial education in Latin America to improve financial inclusion, reflecting his commitment to making a positive difference in the community.