Ciro D.
About Ciro D.
Ciro D. is an Information Technology Support Specialist currently working at Klara in Berlin, Germany. He has extensive experience in IT support and customer service, having held various roles in companies such as Wayfair, Signavio, and Taxfix.
Work at Klara
Ciro D. currently serves as an Information Technology Support Specialist at Klara, a position he has held since 2022. His role involves providing technical support and managing IT-related issues within the company. The work environment is hybrid, allowing for both remote and on-site collaboration in Berlin, Germany. His responsibilities include troubleshooting technology-related problems and ensuring smooth IT operations across the organization.
Previous Experience in IT Support
Prior to his current role, Ciro D. held several positions in IT support and management. He worked as an IT Team Leader at Signavio from 2018 to 2019, and as an IT Support Infrastructure Lead at GCP - Grand City Property in 2022. His experience also includes a three-year tenure as a Helpdesk Analyst at Wayfair and a six-month position as a Senior System Engineer at Taxfix. These roles contributed to his extensive knowledge in managing IT support activities and projects.
Education and Expertise
Ciro D. has a solid educational background in technology and languages. He studied Computer Science and achieved the qualification of Expert System Engineer Installer/Programmer in Web Technologies in 2009. Additionally, he has completed various certifications, including a Deutsch Zertifikat A2 from Goethe Institut and an IELTS Certificate in English. His studies in telecommunications and customer service further enhance his qualifications in the IT support field.
Customer Service Management Experience
Ciro D. has a history of working in customer service management. He served as a Customer Service Manager at Elmeco Srl for four years, where he developed skills in managing customer interactions and support teams. His early roles in customer service at Vodafone IT and AlmavivA S.p.A. also contributed to his expertise in handling customer inquiries and providing effective solutions.
Technical Skills and Certifications
Ciro D. possesses a range of technical skills relevant to IT support. He has experience in first and second-level support for technology-related issues, including server hardware and software application errors. His certifications, such as the IELTS score of 6.5/8, demonstrate his proficiency in English, which is essential for effective communication in a diverse workplace. His background in managing IT projects and support activities showcases his capability in the field.