Davene Smith, MBA
About Davene Smith, MBA
Davene Smith, MBA, is a Business Development Representative with a diverse background in various roles including patient care coordination and sales development. She holds a Master of Business Administration from Mercy College and has experience in building client relationships and delivering tailored solutions.
Work at Klara
Davene Smith has been employed at Klara as a Business Development Representative since 2022. In this role, she focuses on cultivating relationships with clients to understand their business challenges and create tailored solutions that deliver value. She utilizes a people-centered approach to connect problems and solutions, emphasizing customer retention as she transitions from a sales professional to a customer success role.
Previous Experience
Prior to her current position, Davene Smith held various roles across multiple organizations. She worked at UnitedHealth Group as a Patient Care Coordinator for five months in 2021, and as a Care Coordinator at the Jewish Board of Family and Children's Services from 2018 to 2019. Additionally, she served as an Americorps Member at The Literacy Lab from 2016 to 2017, and completed internships at Talend and The Door - A Center of Alternatives in 2015 and 2019, respectively.
Education and Expertise
Davene Smith holds a Master of Business Administration (MBA) in Management from Mercy College, which she completed from 2017 to 2019. She also earned a Bachelor of Science (B.S.) in Counseling Psychology with a minor in Political Science from Washington Adventist University, where she studied from 2012 to 2016. In 2015, she participated in a study abroad program through the Institute of Shipboard Education, Semester at Sea, for 11 months. In 2022, she furthered her education at Careerist.
Skills and Approach
Davene Smith leverages empathy and curiosity to build bridges that lead to mutually beneficial outcomes. Her approach is centered on understanding client needs and delivering tailored solutions. She emphasizes the importance of customer retention in her transition to a customer success role, demonstrating her commitment to fostering long-term relationships with clients.
Leadership and Involvement
During her academic career, Davene served as the Vice President of the Student Association for Social/Event Planning at Washington Adventist University from 2013 to 2014. This role involved organizing events and engaging with the student body, showcasing her leadership skills and ability to work collaboratively in a team environment.