Lionel L.
About Lionel L.
Lionel L. is a Manager of Customer Success at Klara, with a diverse background in customer relations and media communications. He has held various roles in companies such as Yves Rocher, Reputation.com, and CNW, and has studied Social Sciences and Advertising.
Work at Klara
Currently, Lionel L. serves as the Manager of Customer Success at Klara, a role he has held since 2021. In this position, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Klara's services. His responsibilities include overseeing customer support initiatives and developing strategies to improve user experience.
Previous Experience in Customer Success
Before joining Klara, Lionel L. accumulated significant experience in customer success and management roles. He worked at Reputation.com as the Manager of Auto Dealer Programs for Canada from 2015 to 2021. Prior to that, he served as an Account Executive at CNW, a PR Newswire Company, from 2011 to 2015, where he developed skills in media relations and corporate communications.
Education and Expertise
Lionel L. has a solid educational background in social sciences and advertising. He studied at Centennial College, where he earned a college degree in Social Sciences. Additionally, he attended Université de Montréal, obtaining a certificate in Advertising. His expertise includes online reputation management and corporate communications, which are essential for maintaining a positive brand image.
Career Background
Lionel L. began his career in the advertising sector as an Advertising Consultant at Auto Trader from 2009 to 2010. He then transitioned to Yves Rocher, where he worked as a Sales Coach and Customer Service Representative for one year in 2010. His diverse background in sales, customer service, and public relations has equipped him with a comprehensive understanding of customer needs and brand visibility.