Lois Robinson, MBA
About Lois Robinson, MBA
Lois Robinson, MBA, is a Customer Success Manager with a strong track record of exceeding upsell targets and reducing customer churn. She has extensive experience in customer success roles across various organizations, specializing in healthcare solutions and data-driven strategies.
Current Role at Klara
Lois Robinson serves as a Customer Success Manager at Klara, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Robinson has successfully implemented complex deals and led AI enablement projects, contributing to the overall success of the organization. Her efforts have resulted in significant achievements, including a 50% year-over-year reduction in customer churn and generating over $6.1 million in additional upsell revenue.
Previous Experience in Customer Success
Prior to her current role, Lois Robinson worked at Quartzy as an Enterprise Customer Success Manager for 11 months in 2021. She also held the position of Customer Success Manager at Updox from 2019 to 2021. Earlier in her career, she served as an Account Analytics Coordinator at CoverMyMeds from 2017 to 2019. These roles have equipped her with extensive experience in customer success strategies and upselling techniques.
Educational Background
Lois Robinson earned her Bachelor of Science (B.S.) degree from Ohio University, studying there from 2012 to 2017. She later pursued a Master of Business Administration (MBA) at Franklin University, completing her studies in 2019. Her educational background provides a solid foundation for her expertise in customer success and business management.
Specialization in Healthcare Solutions
Robinson specializes in HL7 and API integration deployment for healthcare solutions. Her expertise in this area allows her to effectively address the unique challenges faced by healthcare clients. She utilizes data-driven decision-making to improve customer success outcomes and is recognized for her skills in multi-year renewal design and renewal risk assessments.
Leadership and Strategy Development
Throughout her career, Lois Robinson has developed hyper-personalized playbooks for customer success strategies. She conducts consultative executive business reviews to enhance client relationships and ensure alignment with customer needs. Her leadership in these areas has been instrumental in driving customer satisfaction and loyalty.