Rachel Bailey
About Rachel Bailey
Rachel Bailey is a Customer Success Manager at Klara, where she has worked since 2022. She has a diverse background in customer service and business analysis, with previous roles at Oracle and experience in various positions at the YMCA and The Sports Club of Novi.
Work at Klara
Rachel Bailey has been employed at Klara as a Customer Success Manager since 2022. In this role, she focuses on ensuring customer satisfaction and enhancing the overall client experience. Her responsibilities include managing client relationships and addressing customer needs effectively.
Previous Experience at Oracle
Before joining Klara, Rachel Bailey held multiple positions at Oracle. She worked as a Business Analyst for the Americas Sales Data Quality Lead for six months in 2022. Prior to that, she served as an Operations Analyst specializing in Headcount and Territory Management for five months in 2021-2022. Additionally, she was an Inbound Sales Representative for two years and a Senior Business Development Representative for three months in 2019. Rachel also worked as a Business Development Representative focusing on Higher Education for one year from 2018 to 2019.
Education and Expertise
Rachel Bailey earned a Bachelor of Arts degree in International/Global Studies from the University of Michigan. Her educational background supports her expertise in customer success and business analysis, equipping her with the skills necessary for her roles in various organizations.
Early Career and Roles
Rachel Bailey began her career in the service sector, working as an Aquatics Director at the YMCA of Metropolitan Detroit in 2016. She also served as a Senior Counselor at the YMCA from 2013 to 2015. Additionally, she worked as a Kids Center Employee at The Sports Club of Novi from 2012 to 2014. Her early roles provided her with foundational skills in leadership and customer service.
Work at University of Michigan
During her time at the University of Michigan, Rachel Bailey worked as an Athletic Center Office Assistant for six months in 2018. This position involved administrative support and contributed to her development in organizational and communication skills.