Shae Petroff
About Shae Petroff
Shae Petroff is an Implementation Manager with a strong background in customer service and project facilitation. With experience at several companies, including Donnelley Financial Solutions and Reputation, Shae emphasizes continuous improvement and effective communication in her professional endeavors.
Work at Klara
Shae Petroff has been serving as an Implementation Manager at Klara since 2022. In this role, she focuses on facilitating project success and enhancing customer experiences. Her responsibilities include overseeing the implementation processes and ensuring that clients receive world-class service. Shae's tech-savvy background supports her in identifying efficiencies and solving problems within the organization.
Previous Experience at Donnelley Financial Solutions
Shae Petroff worked at Donnelley Financial Solutions (DFIN) from 2017 to 2020. Initially, she served as a Document Specialist for five months before advancing to the position of Account Specialist II in Global Investment Markets. During her tenure, she developed skills in client interaction and project management, contributing to team success in Phoenix, Arizona.
Experience at Reputation
From 2020 to 2022, Shae Petroff held the position of Implementation Manager at Reputation. In this role, she was responsible for managing client implementations and ensuring that projects met their objectives. Her experience in this position further developed her ability to facilitate understanding and enhance customer experiences in Scottsdale, Arizona.
Education and Expertise
Shae Petroff earned a Bachelor of Science degree in Finance from Lehigh University College of Business, completing her studies from 2009 to 2013. This educational background provides her with a solid foundation in financial principles, which she applies in her professional roles. Shae advocates for perpetual growth, emphasizing continuous improvement in both personal and professional contexts.
Career Background
Shae Petroff has a diverse career background, having worked in various roles across multiple organizations. Prior to her time at Reputation, she worked at GoDaddy as an Inbound Sales and Support representative from 2014 to 2016. Additionally, she served as a Financial Representative at Northwestern Mutual from 2012 to 2014. This range of experience has equipped her with strong communication skills and a customer-focused approach.