Traci Guinn
About Traci Guinn
Traci Guinn is a Customer Success Manager with extensive experience in customer advocacy and account management across various technology companies. She has held positions at organizations such as Zebra Technologies, DiversiTech Corporation, and Klara, demonstrating a strong understanding of customer needs and technology trends.
Work at Klara
Traci Guinn serves as a Customer Success Manager at Klara, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their business objectives. Traci collaborates with various teams within the organization to address customer inquiries and resolve issues effectively. Her experience in customer success allows her to act as a trusted advisor to key stakeholders, fostering strong relationships that contribute to business growth.
Previous Experience in Customer Success
Prior to her current role, Traci Guinn worked as a Customer Success Manager at Stratix Corporation from 2020 to 2021. She also held a position at The Pipeline Group for three months in 2021, where she continued to develop her skills in customer success. Her extensive background includes significant roles at Zebra Technologies, where she served as Customer Advocacy and Quality Field Manager for eight years, and as Customer Loyalty Business and Market Intelligence Analyst. These positions provided her with a comprehensive understanding of customer needs and technology trends.
Sales and Account Management Experience
Traci Guinn has a solid foundation in sales and account management, having worked at DiversiTech Corporation as Sales Associates Manager and National Accounts Manager from 2018 to 2020. In this capacity, she managed key accounts and developed strategies to drive sales growth. Additionally, she worked at Motorola Solutions as an Enterprise Territory Account Manager from 2010 to 2014, where she focused on territory management and client relationships, further enhancing her expertise in account management.
Education and Expertise
Traci Guinn earned her Master of Business Administration (MBA) from Nova Southeastern University, where she studied Business Administration from 1994 to 1996. Her educational background supports her professional expertise in customer success, sales, and account management. Traci possesses a deep understanding of Software as a Service (SaaS) and Mobility as a Service (MaaS) customer needs, which informs her approach to driving customer satisfaction and business growth.
Process Improvement and Innovation
Throughout her career, Traci Guinn has been involved in innovating process improvements to optimize workflow and drive profit growth. Her ability to collaborate with cross-functional teams has been instrumental in enhancing inquiry response and issue resolution. By fostering new business development and key account growth through effective relationship management, she contributes to the overall success of the organizations she has been part of.