Adrianne Poole
About Adrianne Poole
Adrianne Poole is the Senior Director of Global Customer Education at Klaviyo, where she has worked since 2023. She has extensive experience in customer education and success, having held various roles at Klaviyo, Wayfair, and HubSpot over the past decade.
Current Role at Klaviyo
Adrianne Poole serves as the Senior Director of Global Customer Education at Klaviyo. She has held this position since 2023, following her previous role as Director of Customer Education & Community, which she occupied from 2021 to 2023. In her current role, she focuses on enhancing customer education initiatives on a global scale.
Previous Experience at Klaviyo
Before her current position, Adrianne Poole worked at Klaviyo in several capacities. She was the Director of Customer Success at Scale from 2020 to 2021, and prior to that, she served as the Director of Customer Education & Community from 2021 to 2023. Her tenure at Klaviyo has contributed to the development of customer-focused educational programs.
Experience at Wayfair
Adrianne Poole held the position of Senior Manager at Wayfair from 2017 to 2020. During her time there, she was responsible for managing customer-related initiatives, contributing to the company's focus on customer satisfaction and engagement.
Professional Background at HubSpot
Adrianne Poole has extensive experience at HubSpot, where she worked in various roles. She served as Principal Inbound Marketing Consultant & Team Lead from 2011 to 2014, Senior Channel Consultant from 2014 to 2016, and Manager of Channel Account Management and Consulting from 2016 to 2017. Her roles at HubSpot involved managing client relationships and developing marketing strategies.
Education and Qualifications
Adrianne Poole earned a Bachelor of Arts degree in Communication, Marketing, and Business Administration from Bryant University. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Vanderbilt University - Owen Graduate School of Management, completing her studies from 2014 to 2016.