Alexandra Affeldt
About Alexandra Affeldt
Alexandra Affeldt is a Customer Success Manager currently working at Klaviyo in Boston, Massachusetts. She has held various roles in customer success and account management across multiple companies, including ezCater, Smartsheet, and Labster.
Work at Klaviyo
Alexandra Affeldt has been employed at Klaviyo as a Customer Success Manager since 2022. In this role, she focuses on ensuring customer satisfaction and success with Klaviyo's marketing automation platform. Her responsibilities include managing customer relationships, providing support, and helping clients achieve their marketing goals using the platform. She has been part of the team for two years, contributing to the company's mission of empowering businesses through effective email and SMS marketing.
Previous Experience in Customer Success and Sales
Prior to her current role at Klaviyo, Alexandra Affeldt held various positions in customer success and sales. She worked at Labster as a Customer Success Manager from 2020 to 2021, where she was responsible for managing customer accounts and ensuring client satisfaction. Before that, she served as an Account Manager at Labster for two months in 2022. Her experience also includes a tenure at ezCater as a Senior Account Executive from 2019 to 2020, where she developed client relationships and drove sales.
Education and Expertise
Alexandra Affeldt earned her Bachelor’s Degree in Communications from Keene State College, where she studied from 2013 to 2017. This educational background has equipped her with skills in effective communication, which are essential in her roles in customer success and sales. Additionally, she completed her high school education at Westfield High School from 2009 to 2013.
Career Journey and Roles
Alexandra Affeldt's career began in 2017 when she worked as a Recruiter at Insight Global for four months. She then transitioned to an Internal Communications Intern role at Staples in 2016 for two months. Following her initial roles, she gained experience in sales and customer success at various companies, including ezCater and Smartsheet, where she worked as an Account Executive and New Business Representative, respectively. Her diverse experience spans multiple roles and industries, contributing to her expertise in customer relations.