Amanda Twohig
About Amanda Twohig
Amanda Twohig is the Director of Customer Success (SMB) at Klaviyo, where she has worked since 2023. She has a diverse background in customer success and communications, having held various roles at companies such as HubSpot, Connecticut Public Broadcasting, and ESPN.
Current Role at Klaviyo
Amanda Twohig serves as the Director of Customer Success for Small and Medium Businesses (SMB) at Klaviyo. She has held this position since 2023, contributing to the company's mission of enhancing customer relationships and driving success for SMB clients. Her role involves overseeing customer success strategies and ensuring that clients receive the support needed to maximize their use of Klaviyo's platform.
Previous Experience at Klaviyo
Amanda Twohig has extensive experience at Klaviyo, where she worked in various capacities from 2019 to 2023. Initially, she served as Team Lead for Channel Customer Success for 9 months, followed by a role as Manager in the same department for 2 years. Subsequently, she advanced to Senior Manager of Customer Success before her current position as Director. Her tenure at Klaviyo reflects her growth and expertise in customer success management.
Experience at HubSpot
Amanda Twohig worked at HubSpot from 2016 to 2019, where she held the positions of Channel Consultant and Principal Channel Consultant. During her time at HubSpot, she focused on developing channel strategies and enhancing partner relationships. Her experience at HubSpot contributed to her skills in customer success and channel management.
Educational Background
Amanda Twohig studied at the University of Connecticut, where she earned a degree in Communication. This educational background provided her with foundational skills in effective communication and public relations, which she has applied throughout her career in various roles across the media and technology sectors.
Early Career Experience
Amanda Twohig began her career in communications and media. She worked at Connecticut Public Broadcasting as a Communications & PR professional from 2010 to 2011. Additionally, she held roles at ESPN as a Freelance Video Editor and at The Rachael Ray Show as a Coordinator. These early experiences in media and communications laid the groundwork for her later roles in customer success and management.