Amara Oleson Richards
About Amara Oleson Richards
Amara Oleson Richards serves as the Head of Customer Onboarding at Klaviyo, where she has worked since 2020. With a background in customer success and account management across several companies, she brings extensive experience in guiding teams and executing operational strategies.
Current Role at Klaviyo
Amara Oleson Richards serves as the Head of Customer Onboarding at Klaviyo, a position she has held since 2020. In this role, she provides guidance and support to her direct reports, which include front-line managers. She is responsible for executing the company's 2020 strategy and operational goals by monitoring project progress, objectives, and team metrics. Her leadership focuses on enhancing customer onboarding processes to ensure a smooth transition for new clients.
Previous Experience in Customer Success
Prior to her current role, Amara worked at Klaviyo as the Manager of Customer Success from 2018 to 2020. She also held the position of Customer Success Manager at Rapid7 from 2014 to 2017. Additionally, she served as the Manager of Customer Success at Threat Stack, Inc from 2017 to 2018. Her experience in customer success roles has contributed to her expertise in managing client relationships and improving customer satisfaction.
Career History in Account Management
Amara began her career in account management, working as an Account Executive at TechTarget from 2011 to 2012. She then transitioned to SnapApp, where she served as an Account Manager from 2012 to 2014. These early roles provided her with foundational skills in client management and sales, which she later applied in her customer success positions.
Educational Background in Marketing
Amara Oleson Richards studied at Bryant University, where she earned a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing. Her education spanned from 2007 to 2011, equipping her with the knowledge and skills necessary for her career in customer success and account management.