Andrew Smith
About Andrew Smith
Andrew Smith serves as the Manager of Customer Support at Klaviyo, where he has worked since 2023. He has a diverse background in customer support and sales, with previous roles at Klaviyo and TripAdvisor, and holds a Bachelor of Arts in Marketing from Assumption University.
Work at Klaviyo
Andrew Smith has been working at Klaviyo since 2023 as the Manager of Customer Support. In this role, he oversees the customer support team, ensuring effective communication and resolution of customer inquiries. Prior to this position, he served as a Product Expert from 2021 to 2022 and then as a Senior Product Expert from 2022 to 2023. His tenure at Klaviyo has allowed him to develop a deep understanding of the company's products and customer needs.
Education and Expertise
Andrew Smith earned a Bachelor of Arts in Marketing from Assumption University, where he studied from 2008 to 2012. His academic background laid the foundation for his career in customer support and sales. He also completed his high school education at Saint John's High School, graduating in 2008. His education has equipped him with the skills necessary to navigate the complexities of customer interactions and marketing strategies.
Background in Customer Support and Sales
Andrew has a diverse background in customer support and sales, having worked in various roles across multiple companies. His experience includes positions at TripAdvisor Vacation Rentals, where he contributed to sales, technical support, and customer service. He also worked at WordStream, where he held several roles, including Senior Technical Support & Implementation Specialist and Customer Success Associate. This extensive experience has provided him with a comprehensive understanding of customer needs and the ability to enhance client satisfaction.
Professional Experience Prior to Klaviyo
Before joining Klaviyo, Andrew held several positions that contributed to his expertise in customer support and sales. He worked at TripAdvisor Vacation Rentals in various capacities, including Sales Support Manager and Inside Sales Manager. Additionally, he spent time at WordStream, where he focused on technical support and implementation. His early career included a role as a Sales Associate at ROSTER and a Project Market & Internet Research Analyst at SalesQuest.
Skills and Tools Proficiency
Andrew Smith has developed proficiency in various tools and platforms essential for customer support and marketing. He has experience with Google Ads, Google Analytics, Facebook Ads, and Bing Ads, which he utilized to support clients in tracking conversions. Additionally, he is skilled in using Google Tag Manager and various CMS systems to enhance PPC campaign tracking. This technical expertise complements his customer support experience, allowing him to effectively address client needs.