Anshul Saxena
About Anshul Saxena
Anshul Saxena serves as the Senior Director of Strategy, Planning & Operations for Global Customer Success & Support at Klaviyo, bringing over 20 years of experience in the tech industry. His career includes significant roles at Microsoft, DocuSign, and Oracle, where he has developed expertise in analytics, operations, and strategic insights.
Work at Klaviyo
Anshul Saxena currently serves as the Senior Director of Strategy, Planning & Operations for Global Customer Success & Support at Klaviyo. He has held this position since 2023. Prior to this role, he was the Senior Director of Insights & Analytics Strategy in the same department from 2022 to 2023. His responsibilities include overseeing strategic initiatives that enhance customer success and support operations.
Previous Experience in the Tech Industry
Anshul Saxena has extensive experience in the tech industry, having worked at several prominent companies. He was a Senior Director at DocuSign from 2018 to 2022, focusing on Global Analytics & Operations within Customer Success & Support. He also held various positions at Microsoft, including Director of Global Business Analytics & Insights from 2015 to 2017 and Manager/Principal Solution Manager from 2008 to 2011. His career also includes roles at Oracle, Cingular Wireless, and Tata Consultancy Services.
Education and Expertise
Anshul Saxena holds multiple degrees that contribute to his expertise in business and technology. He completed the LEAD Executive Management Program at Stanford University Graduate School of Business from 2021 to 2022. He earned a Master of Computer Application in Management Information Systems from Maharaja Sayajirao University of Baroda. Additionally, he has a Bachelor of Science in Physics and Mathematics from St. Xavier's College, Ahmedabad.
Achievements in Strategic Leadership
Anshul Saxena has over 20 years of experience in leading complex, multi-year initiatives in the tech sector. He is recognized for his ability to manage intricate projects and teams across dynamic environments, including large multi-region organizations and post-IPO growth stages. His expertise lies in insights strategy for Go-To-Market, Customer Success, Services, and Support, where he combines analytics and operations to drive business success.
Professional Skills and Interests
Anshul Saxena is dedicated to driving success for customers and stakeholders by building and leading high-performance teams. He excels in managing complexity while ensuring alignment with long-term strategic goals. His passion for thought leadership, strategic consulting, and program management reflects his commitment to propelling business forward and achieving operational excellence.